Robocall Enforcement Efforts Bearing Fruit, but Key 2019 Challenges Remain

May 23, 2019

The FTC received 3.7 million complaints for FY 2018, surprisingly down from 4.5 million complaints in FY 2017, but still the number one consumer complaint.

The past year has been a period of progress across several fronts. Nuisance robocalls rose 13% last year according to the 2019 Robocall Investigation Reportwhile scam and fraud robocalls (the highest risk category to consumers) actually decreased 18% in 2018 from the prior year. The decrease in high risk robocalls suggests recent FCC enforcement actions, such as record fines, alongside proactive carrier and industry efforts that leverage analytics are starting to have a positive impact.  

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