Verizon To Launch New Messaging Service In February, Twilio Executives Say
November 9, 2018
Verizon will launch a new messaging service that will change how the operator handles application-to-person messaging.
Details of the action remain vague, but executives at application development company Twilio discussed the pending change during their company’s quarterly conference call with investors.
“We continue to see things that could impact our gross margins like product, country and customer mix, network service provider fees, FX and more. An example of this is an expected change in Q1 2019 in our SMS messaging business through Verizon in the U.S.,” said Lee Kirkpatrick, Twilio’s CFO, according to a Seeking Alpha transcript of his remarks.
“Previously, Verizon has treated all P2P, or person to person and A2P or application to person, messaging the same. Starting in February, Verizon is planning on creating a new service offering, which will add a quarter of the penny fee per message to all businesses with A2P SMS messaging use cases. This type of thing has happened before. It carries at a similar fee of short term messages a while back. Our short term business continues to grow rapidly and we expect the same in SMS as well, given its effectiveness as a channel,” Kirkpatrick said, adding that the company plans to pass that new surcharge on to its customers.
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