'Warranty included' -the future of cybersecurity?

June 13, 2018

Warranties are a mainstay in most industries, but when it comes to cybersecurity, the financial onus falls on the customer in the event their security product fails to protect them - even if the security breach occurs due to a fault in the product.  CrowdStrike recently announced that it was including a breach prevention warranty up to $1m with its Falcon Endpoint Protection Complete package, reigniting the debate on who the should carry the financial risk in the event of a security breach - the customer or the manufacturer. Austin Murphy, vice president of managed services at CrowdStrike, told CRN that the company's warranty offering was a "vote of confidence" in the quality of its product.  "We wanted to make sure that we underlined our claims of effectiveness by providing something that is a nice peace of mind [to the customer]," he said.  

Though it is rare for cybersecurity vendors to offer cyber warranties, the past few years have seen both Comodo and SentinelOne make similar offerings. Murphy (pictured below) says that CrowdStrike differentiates its offering by being "more comprehensive."

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