Windstream used a new approach in developing the WE Connect customer portal announced today, explained Windstream execs in an interview with Telecompetitor. Windstream WE Connect leverages artificial intelligence (AI) and other advanced technology and serves as a “single pane of glass” to manage multiple services, including the company’s key unified communications and software-defined wide area network offerings, the execs explained.

At Windstream Enterprise today, in a departure with traditional organizational structure, “IT isn’t an internal organization,” explained Stephen Farkouh, Windstream chief information officer. DevOps personnel need to get feedback directly from customers, he said.